Your local heating oil supplier

Berkshire, Wiltshire, Hampshire, Dorset and West Sussex

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About Us

 

Keeping families warm for over 50 years

 

WP Heating, the dedicated domestic heating branch of WP Group, provides heating oil to customers throughout Hampshire, Dorset, Wiltshire, Berkshire and West Sussex. WP Heating has been keeping homes warm for over 50 years, and we’re committed to providing an expert, professional and friendly service to all our customers.

 

We’re serious about fuelling change, particularly in our local communities. Fuelling change is evolving the way we work today to create a more sustainable future for tomorrow. This involves reducing our environmental impact and improving our operational efficiency. We are passionate about supporting our customers to join us in fuelling change, offering sustainable solutions such as a green delivery option, a carbon compensation scheme and premium kerosene products with improved efficiency.

 

Operating across the South Coast, we’re best equipped to be your local heating oil supplier.

 

 

Request a quote

 

 

Request a quote

First pick your product

We offer a range of high-quality heating oil products to best suit your heating needs.

Advanced Kerosene

Kerosene

Cooker Kerosene

Advanced Kerosene

A premium heating oil that improves your boiler’s efficiency and reduces consumption, while giving a cleaner and greener burn. Our Advanced Kerosene contains additives specially formulated to reduce contamination and sludge build-up in the tank and help avoid costly breakdowns.

Advanced Kerosene also guards against fuel degradation and the corrosion of metal storage tanks and pipework. Better still, no modifications are required to your tank or boiler so you can upgrade at any time.

  • Lowers carbon emissions
  • Reduces service problems
  • Increased efficiency
  • Longer storage life
  • Improves boiler performance

Kerosene

A high-quality and cost-effective heating solution that is lighter and cleaner than other oil products and is therefore the most common oil used for home heating.

  • One of the most efficient forms of heating
  • High quality
  • Cost effective

Cooker Kerosene

A specially formulated heating oil to optimise your cooker’s performance. If you have an Aga, Rayburn or other oil-fired range cooker, this is the fuel for you.

  • Improved burn quality
  • Increased efficiency
  • Longer storage life
  • Reduced service problems and breakdowns
  • Lowers soot and deposit build-up

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Next pick a technology

Do you want to make ordering your heating oil hassle-free? With our tank telemetry service, you can relax knowing you’ll never run out of oil, and spend more time doing the things you love.

Tank Monitoring Technology

No, I’m not interested in Tank Monitoring Technology

Tank Monitoring Technology

Let us manage your heating oil needs!

With our state of the art tank monitoring device installed in your tank, you can relax knowing your oil levels and usage are being monitored by us 3 times a week. We’ll make sure you never experience a costly run-out again, it also features anti-theft alert.

Fitted by a qualified Engineer, the system uses ultra-sonic waves to monitor your oil level and transmits the information wirelessly to a phone, tablet or computer.

  • Monitors your oil level
  • Access your oil levels and usage whenever and wherever you wish
  • Automatically schedules deliveries to top up your tank
  • Notifies you when levels are low

No, I’m not interested in Tank Monitoring Technology

I wouldn’t like to take advantage of tank monitoring technology

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Now pick your delivery option

We offer a variety of delivery options to best suit your needs, priding ourselves on a dependable and professional delivery service. Our friendly drivers are highly trained to complete deliveries safely and efficiently, always treating your home with their upmost respect.

Green Delivery

Standard

Express

Green Delivery

The green way to have your heating oil delivered!

By choosing our sustainable delivery option, you’re helping us fuel change by reducing our truck movements and therefore lowering our carbon emissions. With a longer delivery window, we can amass orders in similar locations so that they are delivered together, and in turn reduce our truck miles and carbon footprint. You can expect delivery within 2 weeks of your order being placed. However, our service level agreements can vary during busy periods.

  • Helping the environment
  • Lowers our carbon emissions
  • Delivery within 2 weeks
  • Improves truck efficiency
  • Fuelling change

Standard

Standard delivery is free of charge, and delivery will be completed on any day within the given delivery window. Our standard delivery window can vary during busy periods, but we always endeavour to deliver as quickly as possible usually within 7 working days.

Deliveries can be made between 7am and 4:30pm (approximately).

  • Within 7 working days
  • 7:00am to 4:30pm (approx.)
  • Saturday’s Peak Season Only

Express

We offer express delivery options for when you need your oil quickly. We recognise that if you’re low on oil, you don’t want to be without heating or hot water for long.

Our service level agreements can vary during busy periods however we can often deliver same day or next day when required ,depending on delivery location. Please note that our express delivery option does incur a fee.

  • Delivery on the same day or next day depending on delivery location
  • Express delivery does incur a fee

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Choose how you will pay

We offer a range of payment options to suit your needs.

Direct debit*

Contactless – pay by card when you order

Payment on receipt of invoice*

Spread the cost

* Not available for new customers on their first order but available for second order.

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Finally tell us your contact information

Now you have selected your order and delivery options, please provide us with your contact details so that one of our friendly customer service advisors can place your order.

Are you interested in our Carbon Offsetting scheme?

Yes

No

Are you interested in a renewable heating oil (HVO)?

Yes

No

Are you already a WP Group customer?

Yes

No

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Find out more

Frequently asked questions

What kind of heating oil do I need?

WP Group offer three types of heating oils:

  • Kerosene: a high-quality fuel that is cost-effective.
  • Cooker Kerosene: a specialised fuel for Agas and oil-fired range cookers.
  • Advanced Kerosene: increases efficiency and gives a cleaner, greener burn.

 

Our Kerosene complies with BS2869 class C2 specifications, meaning we can guarantee that our heating oil is high-quality.

How much heating oil should I order?

The minimum quantity that can be ordered is 500L and domestic tanks typically range in size from 1000L to 2700L. It’s best to order as large a volume as possible, as the price is dependent on how many litres are ordered. However, every household is different, we advise you to check your oil tank gauge to see how much oil your tank requires prior to placing an order.

How do I know when to reorder my heating oil?

It is better to order your heating oil when your oil tank gauge indicates that the oil level is lower than a quarter (25%). Installing a smart monitoring can help you monitoring your oil usage efficiently. Avoid waiting until your tank is nearly empty to place a new order, as sometimes unpredictable weather can cause delivery delays. Heating oil is generally cheaper in warmer months, try to stock up in the summer and make sure you’re prepared for the winter season.

What payments options do you offer?

There are multiple ways to pay for your heating oil. When ordering for the first time, payment details are required when the order is placed, however nothing is charged to your card until after delivery.

 

  • Payment on receipt of invoice: by credit/debit card, or BACS transfer.
  • Pay by card when you order: nothing is charged to the card until after your oil delivery.
  • Direct debit: payment automatically collected following delivery, from your chosen account.
  • Spread the cost: pay your bill in manageable monthly payments. These fixed payments are estimated by averaging the amount of oil you will need in a year at current rates.

 

*’Direct debit’ and ‘Spread the cost’ will not be available to new customers on their first order, but it can be set up thereafter.

If I’m not satisfied with my order, how can I make a complaint?

If you have any further questions or concerns regarding your heating oil orders or deliveries, please call us on 08009806172 or email enquiries@thewp-group.co.uk

Our specialists will be able to help with your queries.

How should I prepare for my heating oil delivery?

To ensure a safe and effective delivery, please make sure that our drivers have easy access to your oil tank. Leave the gate unlocked or let the driver know how to access to your oil tank in advance, and make sure there is no obstructions impeding access to the roads or pathways leading to your oil storage tank.

We're here to help

Meet the Customer Experience Team

Rebecca Hamlin

Customer Experience
Courtney Muskens

Courtney Muskens

Customer Experience Manager
Ellie Hall

Ellie Hall

Customer Experience Supervisor
Costumer Experience

Sarah Channa

Customer Experience
Customer Experience

Alina Soculska

Customer Experience

Sian Davey

Customer Experience
Customer Experience

Tarjinder Athwal

Customer Experience

Jamie Torchia

Customer Experience

Ramesh Digwa

Customer Experience

Customer feedback

Nice words from our customers

Not only did they promptly deliver top-notch fuel oil to my doorstep, but their courteous and knowledgeable staff also answered all my questions, ensuring I had a seamless experience.
WP Heating Customer
We've been with WP Heating for at least a decade and never had any problems. Product, price and service is exceptional.
WP Heating Customer
WP Heating is always there when it's needed. It has never, ever let us down. We have been clients for more than five decades, so that's quite something.
WP Heating Customer
Always a good, reliable and friendly service, with helpful and knowledgeable people on the other end of the phone. A pleasure to deal with, rare these days!
WP Heating Customer
I have been with WP Group and previous owner for 37 years. I have a domestic heating oil account and find all staff, telesales and drivers to be polite and friendly.
WP Heating Customer
The service provided is always of the highest order. Those taking details of our requirements are invariably polite and helpful and those delivering arrive on time, are professional and observe all common courtesies.
WP Heating Customer