Customer Service Adviser

WP Group is an integrated fuels company focused on providing bespoke service solutions to its’ growing customer base through each of its eight business sectors.

We are focused on achieving a sustainable culture by behaving ethically, valuing its people and local communities whilst setting the example in the protection of our environment. This holistic approach and visible actions will strengthen WP Group’s financial position, create a more resilient business, and enhance our reputation.

At WP Group we are Fuelling Change by exceeding customer needs today, developing tomorrow’s solutions. We are working with our customers to providing renewable product alternatives and improve operational efficiency by utilising our insights, innovations and experience to build trusted and sustainable partnerships.

The Customer Service Adviser will become part of the Customer Service Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers as a sales support.

This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company’s goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met.

WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience.

In return for joining us you will receive:

  • Competitive salary
  • 22 days holiday per annum increasing with service to 25 days
  • Annual Performance Bonus
  • Life Assurance 4x basic salary
  • Contributory Pension (4.5% Employee and 4.5% Employer contribution)
  • Employee Perks portal, GP helpline and assistance programmes

Responsibilities include:

Deliver on agreed service level targets including call answer rates, email response rates and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience.

Ensuring that all enquiries are responded and followed up within the agreed time scales.

Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience.

Working in collaboration with WP Group’s Sector Specialist to work on promotional sector driven campaigns and support WP Group’s Sector specialist to drive the organisation to be a leading Sector Specialist organisation.

In this role you will be responsible for managing customers’ orders and being proactive to ensure that customers’ expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey.

Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services.

Utilising WP Group’s CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers.

Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary.

Skills required:

  • Determined, Enthusiastic and Reliable
  • Self-motivated and Achievement orientated
  • Ability to use own initiative, multitask and perform under pressure
  • Sets high standards & consistently achieves them
  • Highly competent with Microsoft Office
  • Strong communicator with the ability to influence and negotiate effectively

Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we’d love to hear from you!

Please note we endeavour to reply to everyone but it is not always possible. If you have not heard from us within two weeks of your application please assume in this instance we have not been able to progress.

To apply, please send your CV and covering letter to career@thewp-group.co.uk

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